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troubleshooting

# Common Issues

Quick fixes for the failures we see most: deploy fails, app unreachable, DB connection errors, SSH problems, and git push rejections.

Updated 2026-05-29 · Edit on GitHub ↗

Deploy Fails

  • Check build logs — open the Deploys tab on the app for error details
  • Missing Procfile — ensure your repo has a Procfile defining process types (or a Dockerfile)
  • Buildpack not detected — add a Dockerfile or ensure language detection files exist
  • Out of memory — upgrade to a larger box size

App Not Accessible

  • Check domains — verify DNS points to your server
  • Check SSL — ensure SSL is enabled after DNS propagation
  • Health checks failing — check the health check path returns 200
  • App stopped — restart the app from the dashboard

Database Connection Issues

  • Check linking — verify the database is linked to your app
  • Check env varsDATABASE_URL should be set automatically when linked
  • Wrong credentials — unlink and re-link the database

SSH Connection Failed

  • Check SSH key — ensure the private key matches the server
  • Check hostname — verify the server hostname or IP
  • Check port — default is 22, some servers use custom ports
  • Firewall — ensure port 22 is open on the server

Push Rejected

  • Wrong branch — push to the correct deploy branch
  • SSH keys — add your SSH key to your Wokku account
  • App doesn’t exist — create the app first before pushing
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